Cancellation Policy

​​

• We strive for customer satisfaction and understand that events sometimes occur that result in a reservation cancellation. To that end, we provide a clear description of our cancellation policy in our contracts to ensure clarity.
  REFUNDS If the Client wants to cancel this agreement, he/she must notify the owner/agent in writing via e-mail and you will receive confirmation from the owner’s agent. If the owner receives the written cancellation request at least 60 days before the arrival date shown in this agreement, the reservation deposit will be refunded in full, minus transfer fees. If the cancellation request is made between 59 and 30 days before arrival (or less), the Client will receive a refund of 50% of the reservation deposit, minus fees.
  
  If the cancellation request is made 30 days before arrival (or less), the Client will not receive a refund of the reservation deposit. If the owner/agent is able to lease the property during the same period, a refund will be granted minus a 20% cancellation fee & any applicable transfer fees. Under this last scenario, the cancellation fee may be deducted from the payment of a future completed visit of the same time period or longer within one year of the date of the cancellation.
  In the event of a catastrophic system failure that prevents the property from being occupied, a refund amount will be calculated based on occupancy. The owner or owner’s agent will not provide compensation or provide an alternative rental property because of the dissatisfaction with the property, because some minor equipment in the property is not working to your satisfaction, or because of inclement weather.
  
  The Client’s comfort and satisfaction is very important for the Owner and its agent, who will make every effort to address the situation, however, no refunds or rebates can be guaranteed. The property owners are not responsible for inability to occupy the premises due to acts of God, such as earthquakes, floods, etc. and the owner has the choice to provide a full refund to the Client.

​

Damage and Incidentals

​

You will be responsible for any damage to the rental property caused by you or your party during your stay.

​

House Rules

​

Check in after: 4:00 PM

Check out before: 11:00 AM

• Max guests: 10

 

Cleaning practices

​

• Cleaned with disinfectant

• High-touch surfaces cleaned with disinfectant (like countertops, light switches, handles, and faucets)

• All towels and bedding washed in hot water that’s at least 60ºC/140ºF

• Check in and check out with no person-to-person contact